Contract & Customer Management
ERS provides comprehensive management of customers, contracts, billing parties, and supply points. From contract initiation through billing, collections and financial reconciliation, ERS gives suppliers a unified operational view of every commercial relationship.
Built for Complex Commercial Relationships
Unlike generic CRM or contract management solutions, ERS has been designed specifically for the UK electricity supply market. The platform manages the complex relationships that exist between customers, sites, supply points, billing parties, agents and contractual arrangements, providing a complete operational view across the customer lifecycle.
Whether managing a single-site customer or a large multi-site portfolio, ERS enables suppliers to maintain accurate customer, contract and supply point data while supporting efficient operational processes and regulatory compliance.
Complete Customer Lifecycle Management
ERS supports the customer journey from quotation and contract acceptance through onboarding, billing, collections and contract renewal.
Key capabilities include:
- Customer and account management
- Contract creation and lifecycle management
- Multi-site and portfolio management
- Billing party management
- Change of tenancy and ownership processes
- Customer communication workflows
- Collections and account status management
- Customer history and audit trails.
By maintaining a single source of truth for customer and contract information, ERS reduces administration effort and improves operational accuracy across the business.
Designed for Bulk Operations
As supplier portfolios grow, operational efficiency becomes increasingly important.
ERS has been designed around large-scale, exception-based processing, enabling operational teams to manage thousands of contracts, supply points and customer relationships without requiring proportionate increases in headcount.
Rather than manually processing every customer interaction, users can focus on exceptions, with ERS automating much of the routine administration and lifecycle management activity.This enables suppliers to scale efficiently while maintaining service quality, operational control and customer satisfaction.
To discuss our services with a professional contact us...
To view members of our team click the button below...
