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Phone us on:
+44 (0)8448 802 489

Professional Support from EDW

We find that our customers tend to need minimal support simply because ERS is developed and maintained according to the standard best practices.

When you do need support, however, EDW is committed to resolving any issue as rapidly as possible. We know that the time you spend on software issues is time you don’t spend making money.

Your support is in good hands with our own help desk executives and support engineers. When you call EDW for support, you talk to a professional who works with ERS every day and who knows the application inside out.

Peace of mind

EDW have focused resources on maintaining and enhancing ERS and regular maintenance releases are provided in line with industry changes to ensure that the software remains compliant with BSCP and MRA requirements with respect to MDD and DTC changes.

Automated product upgrades

Utilising a scripted application upgrade process customers find upgrades are fast requiring minimal effort. Our approach eliminates cost and risk of upgrades whilst delivering significant value to customers.

Customer support provided by Service Delivery experts

Customer deployments of ERS are supported by:

- EDW Helpdesk (online/phone/email) to include

  • Advice
  • Incident management
  • Problem management

– EDW’s dedicated Service Delivery team providing:

  • Application support and
  • Technical support

– EDW’s Service Delivery team are industry experts all with experience in real life Electricity Retail system support covering:

Support Diagram

  • Data Transfer Catalogue
  • Market Domain Data                                      
  • MPAS Database
  • Dataflow Transportation
  • Electralink Gateway
  • NETA Flows
  • Electricity Supply Business Process
  • Elexon BSCP & MRA Product Set

Tailor made technical support

EDW technical support packages are tailored to meet our individual customer requirements.

EDW Service Delivery Model

 

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Address

EDW House
Radian Court
Milton Keynes
MK5 8PJ
UK
Tel: +44 (0)8448 802 489
Email: info@edwtech.com

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